Frequently Asked Questions

Q: What are the annual costs?

A: $129.00 per year (includes all modules). This is per clinic location, you can have unlimited computers and users.

Q: Are you planning on getting CCHIT certification for the software?

A: No. The basic premise of CCHIT is to certify that software meets specific criteria (most of which doesn't apply to a small optometrist office). Many of the features required to meet CCHIT criteria would add thousands of dollars to the cost of our software. Add in the fact that it costs $23,000 for the certificate, plus $4,800 in annual fees and you can see why it's not practical for a small software company. Many of the large medical-oriented EMRs have signed up, but then they charge users many thousands of dollars for their software. You can read a detail description of CCHIT and how it applies to your software selection choices at this site:   Should CCHIT Influence Your EHR Selection ?

Q: Does ezChartWriter integrate with any online billing systems?

A: No. There is a companion billing module available, if needed. Also, you can upload claims to an EDI processor (we recommend www.officeally.com)

Q: Are you coming out with a Mac version of the software?

A: Not anytime soon, as it would take a major re-writing of the software and the market is slim for Mac software.

Q: I purchased the software and still have not received an email confirmation about how to register my software.

A: The email might have ended up in your SPAM folder. You can request a new email confirmation (send email to info@ezChartWriter.com ) or request a fax (send us your fax number and clinic telephone number that you licensed).

Q: Please explain how to activate my software.

A: You should have received a confirmation email with instructions. You can check to see if you software was activated by signing in Admin and clicking Software Account-> Register Software -> Activate via Internet.

Q : We are currently using different Practice Management Software. Is it possible to convert these files to your system?

A: You would have to first export the data into CSV (comma-separated format), then you can use the ezDataExchange module to import the patient demographics. Check your Practice Management software�s User Guide or contact their tech support to find out if the software is capable of doing this type of export.  Note that ezChartWriter only imports patient demographics, not billing or EMR information.

Q: I am using an   online backup service, should I still back up the data using the ezBackup utility included with the software?

A: We recommend that you ALSO use the internal backup utility (at least weekly, if you are using another software, otherwise daily). It keeps all the database files together in one compressed file that can be easily restored. Daily backups would be ideal, since at most you would lose only a single day's work, which you could likely recreate if needed. Note that you should make sure the backups are saved on a DIFFERENT computer and/or drive than the server (use the Main Menu->Program Settings button to set the backup path.

Q: I've been creating bogus patients just to play around with the software and wanted to know how to remove them?

A: If they are not FINALIZED, then you would right-click from the Encounter List and select delete (works on all types, including encounters, notes, reports, etc). If they are Finalized, then you can't delete them. You can do one of three things then:

1. Change the names of each patient to something nonsensical (like AAA Patient1, etc). That way they would never be confused with actual patients.
2. Merge all the charts with the Joe Sample patient (which is the default "Sample" patient). Do this by signing in as a User, then clicking on the Open drawer of the file cabinet. For each extra patient, Right-Click and select Merge Patient on the menu. Enter the �Merge To� patient ID (which will be 00001, the sample patient). All documents will merge into the new patient.
3. Start COMPLETELY fresh (you'll have to re-enter your clinic info and other settings). Navigate to "C:\ezHW_Data" (or wherever you put your patient database on a network). Change the name of this folder to ezHW_Data2. Now navigate to Program Files\ezHealthWare\ezUtilities\ezPathUtil.exe. Open this program and click the clear button for both paths displayed. This basically tells the computer that you are installing for the first time. You would then restart the software and it will automatically create a blank database again.

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